Terms of Service & Policies

At Quartz Quench, we believe in clear, fair terms that ensure a transparent and trustworthy shopping experience for every customer. Our policies are designed to protect both our valued clientele and the integrity of our brand, fostering an environment of mutual respect and clarity.

Review Complete Terms

Terms of Service Overview

Welcome to Quartz Quench. These Terms of Service govern your use of our website and services, effective as of October 26, 2023. By accessing or using our platform, you agree to be bound by these terms.

Website Usage & Acceptable Use

Our website is designed to provide information on premium shaving and grooming products, technique guides, and a seamless shopping experience. Users are expected to interact respectfully and lawfully. Any misuse, including unauthorized access, data scraping, or disruptive behavior, is strictly prohibited and may result in account termination.

Account Creation and Responsibilities

To enhance your shopping experience, you may create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please ensure all provided information is accurate and kept up-to-date.

Intellectual Property

All content on the Quartz Quench website, including text, graphics, logos, images, and software, is the property of Quartz Quench or its content suppliers and protected by international copyright and intellectual property laws. Unauthorized reproduction or distribution is prohibited.

Modifications to Terms

Quartz Quench reserves the right to modify these terms at any time. We will notify users of significant changes by posting the updated terms on our website. Your continued use of the site after such modifications constitutes your acceptance of the new terms.

Purchase and Payment Policies

Understanding your purchase journey is key to a satisfying experience. Here are our policies detailing how orders are processed, payments handled, and product availability managed.

Order Processing & Confirmation

Upon placing an order, you will receive an email confirmation detailing your purchase. Orders are typically processed within 1-2 business days. We reserve the right to refuse or cancel any order at our discretion, including those with pricing errors or product unavailability.

Payment Methods & Security

We accept major credit cards (Visa, Mastercard, American Express, Discover) and secure digital payment methods. All transactions are encrypted using industry-standard SSL technology to ensure your payment information is secure.

Pricing Accuracy & Adjustments

While we strive for perfect accuracy in pricing, occasional errors may occur. In such cases, we reserve the right to correct the price and will notify you before shipping if there is a significant discrepancy. You will have the option to proceed with the revised price or cancel your order.

Product Availability

Product availability is subject to change. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a full refund.

Order Modification & Cancellation

You may request to modify or cancel your order within 12 hours of placement. After this period, orders are typically in the fulfillment process and cannot be altered or cancelled.

Returns and Exchanges

Your satisfaction is paramount. If you are not entirely pleased with your Quartz Quench purchase, our return and exchange policy is designed to be straightforward and fair.

Return Window & Conditions

Unused and unopened products can be returned within 30 days of delivery for a full refund. Items must be in their original packaging and in resalable condition. Used razors or opened consumables (like balms or oils) cannot be returned due to hygiene reasons, unless defective.

Exchange Procedures

If you received a defective or incorrect product, please contact us within 7 days of delivery. We will arrange for an immediate exchange and cover all associated shipping costs.

Refund Processing

Refunds are processed within 5-7 business days after the returned item is received and inspected. The refund will be applied to your original method of payment. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs for discretionary returns. We recommend using a trackable shipping service. For defective or incorrect items, Quartz Quench will provide a pre-paid return label.

Exclusions

Certain items, such as personalized products or final sale items, may be excluded from returns. This will be clearly indicated on the product page.

Shipping and Delivery

We strive to get your premium grooming products to you efficiently and securely. Here's what you need to know about our shipping and delivery processes.

Shipping Options & Estimated Timelines

We offer standard and expedited shipping options within the United States. Standard delivery typically takes 3-7 business days, while expedited shipping delivers within 2-3 business days. International shipping options and timelines vary by destination.

Geographic Restrictions

Quartz Quench currently ships only within the United States and select international locations. Please check our shipping policy page for a comprehensive list of countries we serve.

Shipping Cost Calculations

Shipping costs are calculated at checkout based on your order's weight, dimensions, and destination. We periodically offer free standard shipping promotions on orders exceeding a certain value, which will be advertised on our site.

Delivery Responsibility & Risk

Once your order has been dispatched from our facility, the risk of loss passes to you. We are not responsible for packages lost or stolen after confirmed delivery. Please ensure your delivery location is secure.

Address Accuracy

It is the customer's responsibility to provide an accurate and complete shipping address. We are not liable for delays or non-delivery resulting from incorrect address information. Any costs incurred due to address corrections or reshipments will be borne by the customer.

Need Further Clarification?

Our commitment to transparency means we're always here to help. If you have any questions regarding our terms or policies, please do not hesitate to reach out to our customer service team.